Posts Tagged ‘denied insurance claim’

Keeping A Claim Diary

Wednesday, December 16th, 2015

If you have a small claim, you may not ever really need a claim diary. Good note taking and an organized file can help keep facts straight, document phone calls, hold important correspondence and policy information, and whatever repairs need to be made. However, if you have a large loss, you will want to keep a notebook or diary to help you through the claims process. If you hire a professional such as a Public Adjuster or Contractor, this can also help them in assisting YOU.

Facts surrounding the loss are obvious notes to include in your diary. You will want to have all your information handy and in one spot. Policy numbers, phone numbers for your agent and claims adjuster, fax numbers for submitting documents, email addresses, your declaration page..these are all important to include. A binder is a great option and will help keep you organized.

As you move through the claims process, you may need estimates for repair from more than one contractor. Keep these together along with contact information in your binder so that they are easy to find.

If contents or personal property needs to be addressed, you will be asked for an inventory list. You will want to maintain a section strictly for this purpose and you may want to get yourself a small pocket note pad to keep on you when you are out. Often you will remember items you had while you are out shopping or attending to daily life and it is always best to do it “on the spot” rather than waiting until later. Enlist the help of family and friends who may have photos from holidays and time spent at your home. This can also jog your memory when attempting to create your list. Credit card companies may have statements that can also provide assistance.

If you have been displaced and are staying at a hotel or a friend’s or family member’s home, you need to keep track of your expenses. Food, clothing purchases, toiletries purchased..keep all receipts in your binder and document them!

I have had many clients who have forgotten to get a receipt here and there, or have not documented items properly and it creates a lot more work and costs time to try to catch up later. Don’t overlook the small stuff!

It is easy to become overwhelmed and large losses are stressful, but good record keeping will assist you and, if you hire one, your Public Adjuster to get you to settlement a little more easily.

If you have any questions concerning a claim, you can always reach out to me by phone at 570-730-8607, or by email at michelle@michellemurphypublicadjuster.com. I service Northeastern Pennsylvania which includes Wilkes-Barre/Scranton, the Poconos, the Slate Belt, Lehigh Valley and areas further south toward Philadelphia.

Find me on Facebook at https://www.facebook.com/Michelle-Murphy-Public-Adjuster-186668698043821/

On Linked In https://www.linkedin.com/in/michellelmurphy

On Twitter https://twitter.com/ClaimHelp4You

What is a Public Adjuster?

Friday, July 24th, 2015

My profession doesn’t get all that good press and TV time like Insurance Companies. You may hear a commercial on the radio and think, “what is a Public Adjuster?” But usually when a client has a claim that has gone bad for some reason, a friend or family member will suggest that you hire one and that will leave you scratching your head about who we are and what we do.  Therefore, I’d like to start by reviewing some essential information consumers need to know when thinking of hiring a Public Adjuster.

In the State of Pennsylvania, Public Adjusters MUST be licensed and bonded. We are licensed through the Department of Banking and Insurance and we are required to complete 24 hours (credits) worth of continuing education every two years. Prior to Act 21 of 2012, Pennsylvania had two different licenses available, one for salespeople, or solicitors, and one for actual adjusters. The test we were required to pass for each was different and so was the knowledge needed for each. Act 21 of 2012 changed licensing so that all solicitor licenses were grandfathered into Adjuster licenses.

Where do Public Adjusters get their training? Some Public Adjusters actually come from the Insurance side, meaning they were once employed by an Insurance carrier. Some have been Independent Adjusters, which means they also worked for the carrier but indirectly through another company. Other adjusters are recruited through Public Adjusting companies by someone they know or through ads looking for people with experience in certain fields such as general construction or sales. The level of training is unique to each Public Adjusting company. Some adjusters have gone to school and others have earned their “stripes” by training in the field with a seasoned adjuster, and some have done both.

What do Public Adjusters do? We are advocates for our clients and we help you, the insured, when you have a claim. We ensure you are treated fairly and paid properly within your policy limits. It is our job to protect you and be there when you need someone to help handle your claim whether it is new or one in process. We understand the insurance process and how to negotiate with your adjuster to ensure all claim issues are addressed properly and thoroughly.

If you have a new claim or one in process and think you need help, or maybe you feel you have been treated unfairly, call me today at 570-730-8607. I’m here to answer any questions you may have about your claim or the process of hiring a Public Adjuster. You can also visit me on FaceBook  for more information on Public Adjusting and to see some of the claims I have handled.

 

https://www.facebook.com/pages/Michelle-Murphy-Public-Adjuster/186668698043821

 

Your Grill Can Ruin Your Day And Your Siding: How a Public Adjuster Can Help!

Monday, April 8th, 2013

Happy Spring everyone! With such lovely temperatures a lot of homeowners are pulling out lawn furniture from storage. The star attraction of any beautiful sunny day is a cookout featuring The Grill. Whether you prefer gas or charcoal, you really want to think about the placement of your grill while in use and during cool-down especially if you have vinyl siding. If you have painted metal siding you also want to be cautious as temperatures and smoke can damage your finish.

Did you know that damaged siding from your grill could be a covered claim? If you have an all risk policy, you are covered for everything unless it is specifically excluded, and that includes melted siding from your grill. However, before you runt o file a claim, you want to know your deductible. You will also want to have the damage assessed. A Public Adjuster can take a look at your damage at no out of pocket cost to you. A Public Adjuster will let you know whether it is a good idea to file a claim or not.  I know most people just read that statement and they’re thinking, “if I have damage, shouldn’t I file a claim?” The answer is maybe. Many factors come into play in a scenario like this. How much siding is affected? Is there scorched decking? Is the siding type available? Is the color available? Are there any “breaks”? Do you have prior claim history? If all this has you scratching your head, you are not alone! A Public Adjuster can answer these questions and give you the information you will need to make an informed decision.

If you find yourself with any claims questions, whether from this type of cause of loss or any other, please remember I am here to help you. I am Michelle Murphy, licensed and bonded Public Adjuster in the State of Pennsylvania. I have been working in this industry for four years in the Pocono, Slate Belt and Lehigh Valley regions. I am pleased to be a part of one of the largest companies in Pennsylvania, Citizens Public Adjusters, and look forward to helping you with your claim. Feel free to call me at 570-730-8607 if you have any questions concerning damage to your home or business.  Come visit me and “Like” me on Facebook at http://www.facebook.com/pages/Michelle-Murphy-Public-Adjuster/186668698043821

Public Adjusters, Property Damage and Your Insurance Coverage. What Every Homeowner Needs to Know.

Tuesday, October 2nd, 2012

What is a Public Adjuster? Public Adjusters are advocates for the homeowner and business owner. Public Adjusters work for YOU,  NOT the Insurance Company. Our interest is in making sure you receive fair settlements when you have a property loss. In the State of Pennsylvania, we are licensed through the Department of Banking and Insurance, and are bonded.

Why Hire a Public Adjuster?  Public Adjusters have the knowledge and expertise to handle your claim from start to finish. We make sure that your claim is presented to the Insurance Adjuster in its entirety. This means that we will do a thorough inspection of the damage in your home and prepare a complete claims package based on that inspection.

Do you know what your Insurance Policy covers? Most insureds do not know what their responsibilities are beyond the initial reporting of the claim and meeting with their insurance company’s adjuster. Policies can be confusing and trying to understand the limitations and exclusions can be frustrating. Our job as Public Adjusters is to interpret the policy and work on your behalf to ensure you receive a settlement that is fair and within the limits and conditions of your insurance policy.

I am Michelle Murphy, licensed and bonded Public Adjuster in the State of Pennsylvania. I have been working in this industry for almost four years in the Pocono, Slate Belt and Lehigh Valley regions. I am pleased to be a part of one of the largest companies in Pennsylvania, Citizens Public Adjusters, and look forward to helping people with their property damage issues. Feel free to call me at 570-730-8607 if you have any questions concerning property damage to your home or business.  Come visit me and “Like” me on Facebook at http://www.facebook.com/pages/Michelle-Murphy-Public-Adjuster/186668698043821

 

Welcome to My Public Adjusting Website!

Friday, May 11th, 2012

Thank you for visiting my Website!  For those of you who know me have a look around and feel free to provide feedback. For those of you who don’t know me yet, I am a Public Insurance Adjuster licensed in Pennsylvania. A Public Adjuster is an advocate for home and business owners who have property damage.

I help people  get money from their insurance to pay for repairs. I have been a Public Adjuster for three years and have helped many people. Helping people has always been a passion of mine. That passion is what makes me successful in my business. Too many times I hear from people who are in a situation where they feel helpless or taken advantage of. A lot of times they are frustrated with the claims process. I can make that process easier. By handling all of the headaches, phone calls and letter writing, and also dealing with the insurance company and the adjuster, I take the burden off the home or business owner so that they can get back to what is important to them…their home or business and their lives!

Thank you again for visiting my site, and  I do hope you will come back from time to time to see what is new!

I am proud to service the Pocono Mountain and Slate Belt regions for the past 3 years.  If you, or anyone you know has a current or closed insurance claim, please contact me at 570-730-8607.